A little about us

Pitchers delivers top-shelf service and supplies to Queensland’s hospitality, healthcare and cleaning industries. Over three decades, this family owned and operated business has built a reputation for sourcing and supplying the highest quality catering equipment, kitchenware, glassware, crockery, cutlery, packaging, cleaning and chemical supplies. Today, our product lines boast well over 25,000 items.

Pitchers’ clients cover a range of endeavours, including:

• Cafes, bars, restaurants, pubs and clubs
• Resorts, motels and hotels
• Hospitals and aged care facilities
• Sports and services clubs
• Industrial kitchens

Pitchers supplies products and services up and down the Queensland Coast, from Toowoomba and the Central Highlands to Brisbane’s CBD and south to Byron Bay.

Our approach is consultative. We partner with you to fully understand your operation and your customers, so together we can create practical and safe environments that not only meet industry rules and regulations, but become warm and welcoming places your patrons will appreciate and want to revisit time and time again.

Your Pitchers sales representatives regularly visit the following locations (and more, by request):

• Emerald, Central Highlands & Central Queensland
• Bundaberg and Burnett
• Cooloola & Wide Bay
• Sunshine Coast
• Brisbane and surrounds
• Byron Bay

From full fit-outs and installations to sourcing last minute, urgent supplies – the Pitchers sales team is committed to ensuring your satisfaction every step of the way. Don’t take our word for it. Here’s what one of our long-term clients had to say:

“The team at Pitchers know I like to work lean and green so they research and source supplies exactly to my specifications. They’re very professional and a lot of fun to work with.”

Carmel Tulloch, CEO, Campus Catering People.

Pitchers is a leading supplier to the food service industry, catering to dining establishments, aged care and commercial cleaning sectors. For more than three decades, we have sourced and supplied hospitality equipment and accessories to some of Queensland’s best accommodation and dining establishments including cafes, restaurants, pubs and clubs as well as regional motels and five star hotels. Queensland hospitals and aged care facilities rely on Pitchers to assist them in meeting the workplace health and safety regulations demanded of their industry.

Pitchers proudly offers a combined industry experience of over 100 years. Our sales team comprises experienced consultants – some of whom have been with us for more than 20 years. They understand the demands and deadlines you face. They’re flexible and willing to work in a consultative manner in line with your schedules, including:

• Attending your premises for one-on-one consultations
• Facilitating customised orders
• Arranging urgent deliveries
• Offering online or over-the-phone ordering
• Assessing your stock levels and facilitating regular reordering
• Welcoming you to demonstrations and showroom inspections
• Training for chemical usage and handling

Chemical Dispensing and Washing Systems: Our chemical technicians are qualified and adept at ensuring the longevity of your appliances and accessories, whilst minimising waste and maximising quality control. Call on Pitchers for chemical dispensing and washing systems suitable for dish and glass washing as well as commercial laundry operations. We also provide advice for chemical usage in environmentally sensitive environments.

Fit-out services: You can also call on Pitchers when tendering or quoting for new builds or refurbishments. Our full fit-out services extend from initial planning through to working together with your builder or our recommended stainless steel fabricator. Together we help make your dream commercial kitchen a reality.

Over the past three decades we have coordinated fit-outs for a range of new premises including cafes, schools, clubs, hotels, training kitchens, restaurants, hospitals, aged care facilities, universities and remotely located mess halls.

Thanks to our network of aligned industry professionals, we can also put you in touch with leasing specialists who offer solutions for start-up to established businesses offering competitive rates for renting your kitchen equipment.

“Pitchers is really our one-stop shop for everything we need to keep the business running along smoothly. We couldn’t be happier with the service they provide”

John Ratcliffe, Evolution Espresso

In July 1978, a hospitality supplies company was born in a small building that once served as a Nambour church. The owners at the time were laying the foundations for a business that would be built upon by Leith Goulter and Tim Dawson, to become one of Queensland’s leading contractors to the state’s hospitality, cleaning and healthcare industries.

In the early 80s Pitchers was expanding at such a rapid rate, the team outgrew its original premises and made the move from Nambour to Forest Glen.

1st March 1987 – yet another move to larger premises in Kayleigh Drive, Maroochydore. The larger site and substantially bigger warehouse allowed Pitchers to expand its product range to some 8,000 different lines and build a purpose built showroom.

With further expansion, in February 1999 the Pitchers warehouse showroom was relocated to Tectonic Drive, Kunda Park. The purpose built, bigger and better showroom and demonstration centre was well received by customers keen to sample and demonstrate the latest innovations in commercial catering equipment, kitchenware and cleaning products.

Remarkably, in 1997 Pitchers became the first Australian company within the hospitality cleaning industry to achieve world recognised ISO 9001 quality assurance accreditation.

When Leith Goulter retired in 1997, Tim Dawson acknowledged his former business partner’s significant contribution, grateful for the dedication and personalised service he had shown his loyal clients for more than 21 years.

Determined to continue the successful path Leith had helped to forge, Tim vowed to continue in the same vein. He enlisted the help of his two daughters, Susie and Jane, who had shown an early interest in the machinations of the business.

Upon Tim’s retirement in 2006, Susie and Jane (along with their respective husbands, Steve Piva and Damien Groves) took the reins. Since then, they have steered the business to new heights. More than 500 clients rely on Pitchers to source and supply over 25,000 products. They are impressive statistics, backed by second-generation industry expertise and personalised service that promises a winning formula for generations to come.